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FireEye Support Platinum


MSRP$7,265.70
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FireEye Support Platinum - extended service agreement - 3 years - shipment

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Quick Details
  • Extended service agreement
  • advance parts replacement
  • 3 years
  • shipment
  • response time: NBD
FireEye Support Platinum
  • Extended service agreement
  • advance parts replacement
  • 3 years
  • shipment
  • response time: NBD
  • for P/N: 4500CM-HW
  Additional Details
MSRP: $7,265.70
Mfr Part #: 4500CM-PTM-3Y
SHI Part #: 34196580
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: FireEye
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionFireEye Support Platinum - Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD - for P/N: 4500CM-HW
ManufacturerFireEye
MSRP$7,265.70
UNSPSC81111811
Main Specifications
Header / BrandFireEye
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: 4500CM-HW
Details
Service & SupportExtended service agreement - advance parts replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
General
Full Contract Period3 years
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement