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FireEye Support Government Plus


MSRP$25,288.50
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FireEye Support Government Plus - extended service agreement (renewal) - 1 year - shipment

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Quick Details
  • Extended service agreement (renewal)
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
FireEye Support Government Plus
  • Extended service agreement (renewal)
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • government
  • for P/N: 8400AX-HW
  Additional Details
MSRP: $25,288.50
Mfr Part #: RN-8400AX-GPP-1Y-US
SHI Part #: 34144501
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: FireEye
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionFireEye Support Government Plus - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - government - for P/N: 8400AX-HW
ManufacturerFireEye
MSRP$25,288.50
UNSPSC81111811
Main Specifications
Header / BrandFireEye
Header / Country KitsUnited States
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForP/N: 8400AX-HW
Details
Service & SupportExtended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - unlimited designated callers / severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - monthly report - 1 year ¦ Extended service agreement - inspection - 1 year - on-site - 1 incident per year
General
Full Contract Period1 year
LocalizationUnited States
LocationShipment
Pricing TypeGovernment
Response TimeNext business day
Service IncludedAdvance parts replacement