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Unitrends Platinum Support


MSRP$13,800.00
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Unitrends Platinum Support - extended service agreement (renewal) - 3 years - shipment

Mfr Part #:
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Quick Details
  • Extended service agreement (renewal)
  • replacement
  • 3 years
  • shipment
  • response time: NBD
Unitrends Platinum Support
  • Extended service agreement (renewal)
  • replacement
  • 3 years
  • shipment
  • response time: NBD
  • for Unitrends Recovery-818S; Backup Appliances Recovery-818S
  Additional Details
MSRP: $13,800.00
Mfr Part #: RS-818SPL-UNT36-R
SHI Part #: 33040882
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Unitrends Software
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionUnitrends Platinum Support - Extended service agreement (renewal) - replacement - 3 years - shipment - response time: NBD - for Unitrends Recovery-818S; Backup Appliances Recovery-818S
ManufacturerUnitrends Software
MSRP$13,800.00
UNSPSC81111811
Main Specifications
Header / BrandUnitrends
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForUnitrends Recovery-818S ¦ Unitrends Backup Appliances Recovery-818S
Details
Service & SupportExtended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 3 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 6 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years ¦ New releases update - 3 years
General
Full Contract Period3 years
LocationShipment
Response TimeNext business day
Service IncludedReplacement