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FireEye Platinum - Extended service agreement


MSRP$19,900.00
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FireEye Platinum - extended service agreement - 2 years - shipment

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Quick Details
  • advance parts replacement
  • 2 years
  • shipment
  • response time: NBD
  • for P/N: 5400FX-HW
FireEye Platinum - Extended service agreement
  • advance parts replacement
  • 2 years
  • shipment
  • response time: NBD
  • for P/N: 5400FX-HW
  Additional Details
MSRP: $19,900.00
Mfr Part #: 5400FX-PTM2Y
SHI Part #: 32249065
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: FireEye
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionFireEye Platinum - Extended service agreement - advance parts replacement - 2 years - shipment - response time: NBD - for P/N: 5400FX-HW
ManufacturerFireEye
MSRP$19,900.00
UNSPSC81111811
Main Specifications
Header / BrandFireEye
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: 5400FX-HW
Details
Service & SupportExtended service agreement - advance parts replacement - 2 years - shipment - response time: next business day ¦ Technical support - phone consulting - 2 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 2 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 2 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years - response time: 1 min - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 2 years
General
Full Contract Period2 years
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement