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VMware Support and Subscription Production


MSRP$0.01
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VMware Support and Subscription Production - technical support - for VMware Infrastructure Standard - 1 year

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Quick Details
  • Technical support
  • for VMware Infrastructure Standard
  • 2 processors
  • phone consulting
  • 1 year
VMware Support and Subscription Production
  • Technical support
  • for VMware Infrastructure Standard
  • 2 processors
  • phone consulting
  • 1 year
  • 24x7
  Additional Details
MSRP: $0.01
Mfr Part #: VI-STD-P-SSS-C
SHI Part #: 18724021
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: VMware
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionVMware Support and Subscription Production - Technical support - for VMware Infrastructure Standard - 2 processors - phone consulting - 1 year - 24x7
ManufacturerVMware
MSRP$0.01
UNSPSC81112201
Main Specifications
Header / BrandVMware
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & Support
  • Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
  • Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
  • Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
  • Web support - 1 year - availability: 24 hours a day / Monday-Sunday
  • Web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
License Qty2 processors
Software TitleVMware Infrastructure Standard