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VMware Support and Subscription Basic


MSRP$1,387.23
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VMware Support and Subscription Basic - technical support - for VMware Infrastructure Enterprise Acceleration Kit - 1 y…

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Quick Details
  • Technical support
  • for VMware Infrastructure Enterprise Acceleration Kit
  • promo
  • upgrade from VMware Infrastructure Midsize Acceleration Kit
  • emergency phone consulting
VMware Support and Subscription Basic
  • Technical support
  • for VMware Infrastructure Enterprise Acceleration Kit
  • promo
  • upgrade from VMware Infrastructure Midsize Acceleration Kit
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
  Additional Details
MSRP: $1,387.23
Mfr Part #: VI-MID-AK-G-SSS-UG-PROMO
SHI Part #: 18488520
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: VMware
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionVMware Support and Subscription Basic - Technical support - for VMware Infrastructure Enterprise Acceleration Kit - promo - upgrade from VMware Infrastructure Midsize Acceleration Kit - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours
ManufacturerVMware
MSRP$1,387.23
UNSPSC81112201
Main Specifications
Header / BrandVMware
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & Support
  • Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1
  • Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
  • Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
  • Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
  • E-mail consulting - 1 year / 4 contacts
  • New releases update - 1 year
  • Web knowledge base access - 1 year
  • Web support - 1 year
  • Remote monitoring - 1 year
General
Full Contract Period1 year
Response Time4 business hours
Service Availability12 hours a day / 5 days a week
Service IncludedEmergency phone consulting
TypeTechnical support
Software
License PricingPromotional
Software TitleVMware Infrastructure Enterprise Acceleration Kit
Upgrade fromVMware Infrastructure Midsize Acceleration Kit