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VMware Support and Subscription Basic


MSRP$0.01
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VMware Support and Subscription Basic - technical support - for VMware Infrastructure Foundation Acceleration Kit - 1 y…

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Quick Details
  • Technical support
  • for VMware Infrastructure Foundation Acceleration Kit
  • 6 processors
  • emergency phone consulting
  • 1 year
VMware Support and Subscription Basic
  • Technical support
  • for VMware Infrastructure Foundation Acceleration Kit
  • 6 processors
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 4 business hours
  Additional Details
MSRP: $0.01
Mfr Part #: VI-FND-AK-G-SSS-C
SHI Part #: 17303845
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: VMware
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionVMware Support and Subscription Basic - Technical support - for VMware Infrastructure Foundation Acceleration Kit - 6 processors - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours
ManufacturerVMware
MSRP$0.01
UNSPSC81111811
Main Specifications
Header / BrandVMware
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & Support
  • Emergency phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1
  • Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
  • Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
  • Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
  • Web knowledge base access - 1 year
  • New releases update - 1 year
  • Web support - 1 year - availability: 12 hours a day / Monday-Friday
  • Remote administration - 1 year
General
Full Contract Period1 year
Response Time4 business hours
Service Availability12 hours a day / 5 days a week
Service IncludedEmergency phone consulting
TypeTechnical support
Software
License Qty6 processors
Software TitleVMware Infrastructure Foundation Acceleration Kit