Case Study:

Workforce Management Company Saves $500K by Leveraging ITAM Managed Services

SHI's ITAM Team customizes solution to identify license usage and cut costs


Customer Profile

Workforce management software and services company


Customer needed help managing Microsoft EA, including costs and entitlements.


IT Lifecycle

Customized managed service solution for four main publishers to properly identify entitlement usage.


  • Cost savings of $500,000 in first year
  • Standard reporting platform
  • Identify and resolve millions of dollars in risk avoidance and risk reduction

Today's IT environments of successful businesses require effectively managing a multitude of software applications. IT Asset Management services from SHI help organizations overcome the challenges of remaining compliant and cost-effective while efficiently optimizing licenses and entitlements to match usage.


A leading provider of cloud-based workforce management solutions needed to switch managed services providers because the total cost of ownership for their Microsoft Enterprise Agreement (EA) was spiraling out of control.

SHI previously worked with this customer to address an untimely software audit, and the successful outcome of that audit solidified SHI’s relationship with the customer – ultimately leading to SHI winning their Managed Services Provider RFP.


SHI's ITAM Managed Services helped the customer gain control over their Microsoft EA by analyzing entitlement usage and spend. The customer requested SHI expand their managed services engagement to include IBM, Oracle and VMware. SHI's ITAM team customized a solution that included homogenizing the customer's environment by integrating its own IP with external data sources, and creating a standard reporting platform where the customer can access their data 24/7 in a private, secure web portal.

The Results:

In the first year, SHI saved the customer $500,000 in net cost reduction by properly identifying license usage and either utilizing or removing unused entitlements. An additional $1 million+ in savings through risk avoidance and reduction has been since recognized.

SHI's experts currently provide quarterly executive summaries and trending reports that quickly show the complete story. This documentation empowers key stakeholders to convey the logic behind their decisions to upper management. SHI also regularly meets with the customer’s executive team in person to walk them through presentations, when necessary.

The customer is also using SHI’s JDisc tool to scan their entire corporate environment while developing a streamlined procurement process. This process locks in an optimized pricing structure, creating a dynamic catalog for their MSL and integration into ServiceNow for up to 700 additional publishers and application providers.