SHI International Corp. Vendor Onboarding and Information Portal

This portal provides guidance on becoming a verified SHI vendor and a valuable member of our supply chain.

SHI is committed to responsible practices in our procurement processes and partnerships. We prioritize environmental protection, uphold human rights, and maintain a zero-tolerance policy toward corruption. These principles are integral to our sustainable supply chain strategy.

To begin the onboarding process, all new vendors are required to complete the SHI Vendor Master Data Onboarding Form. Verification of your company’s identity is a crucial aspect of our onboarding process. Please assist us by providing the following:

1

The completed onboarding form, which can be obtained below, by choosing from the appropriate SHI company listing, U.S., or the appropriate international office.

2

A copy of your company’s business registration or certificate of incorporation. A PDF version is acceptable.

3

Banking account information, including the account name, on official bank letterhead, or a recent company bank statement directly from the banking institution. Alternatively, for U.S.-based vendors, a copy of a voided check from the account is acceptable.

4

Your acknowledgment on the form that you have read and accepted our SHI Partner Code of Conduct and Sustainability Policy.

Please contact your SHI Account Executive for the proper Vendor Onboarding form to get you started to become a SHI approved vendor.

General information

PO terms and conditions 

Import SOPs 

SHI resale certificates 

How to send invoices to SHI and request payment status:

If the “Bill to” on the PO is:   Send invoices to: Request payment status from:
SHI International Corp. CORP [email protected] Effective November 3, 2025, all AP queries should be submitted to [email protected], and responses will be sent from a central SHI email, with each email subject serving as a unique case reference for tracking purposes.
SHI Government Solutions GS [email protected] [email protected]
SHI Canada ULC ULC [email protected] [email protected]
SHI CORPORATION UK LIMITED UK [email protected] [email protected]
SHI Global IT Solutions Ireland Ltd IRL [email protected] [email protected]
SHI Singapore Solutions PTE. LTD. SGP [email protected] [email protected]
SHI International Corp Hong Kong Ltd HKG [email protected] [email protected]
SHI International Corp. Australia Pty. Ltd AUS [email protected] [email protected]

PO processing instructions, billing instructions, and expectations

Processing SHI purchase orders (POs)

Notify the Purchasing Agent listed on the PO immediately if:
  • The PO cannot be processed for any reason, including:
    • Pricing is incorrect. Do not process unless you get approval from the SHI Purchasing Agent.
    • Product is discontinued.
    • Information on the PO is invalid or outdated.
    • Necessary information was excluded, such as: quote number[s], serial number[s], end user info, or any other pertinent information.
    • Necessary documents were excluded, such as: Purchasing Agreement[s], EULA[s], Statements of Work, or any other pertinent information.
  • You are unable to ship or process the order immediately and the order could be delayed.
  • Product is on back order. If so, please provide an ETA.
  • Cannot bill in the specified currency. Do not process the PO.
*Communicate all issues to the Purchasing Agent listed on the PO. Do not communicate issues to any other contacts at SHI.*
If product is shipping from outside the U.S., please contact [email protected] and see www.SHI.com/importSOP.
If product is physical:
  • Do not include pricing information with the shipment.
  • Your shipping label must include all information in the ship-to address on the SHI PO number.
  • You may add shipping and/or handling charges to the invoice.
  • Use the carrier specified on the PO or an equivalent trackable carrier. Only ship using carriers that provide package tracking information.
  • If a freight account number is provided on the SHI PO, do not keep the freight account number on file. Use the freight account number for that PO only; do not use it on any other SHI POs.
  • Please attach packing slip to outside of each box in the shipment.

Confirming receipt of SHI purchase orders:

  • Please confirm receipt of all SHI POs by the next business day.
  • Provide a confirmation number.
  • If product is physical, provide tracking information, expected ship date and approximate shipping cost.
  • If product is non-physical, such as licensing or services, please provide license keys, download instructions, or any other relevant information.

Modification and cancellation of purchase orders:

  1. Authorization: Only SHI Purchasing Agents are authorized to cancel, modify, or make any amendments to SHI POs. It is expressly prohibited for any other SHI employees, departments, delivery contacts, or external parties to authorize or enact changes of any nature to SHI POs.
  2. Prohibited actions: The following actions, including but not limited to, are strictly reserved for SHI Purchasing Agents and are not to be performed by any unauthorized individuals:
    1. Altering order quantities.
    2. Modifying prices.
    3. Substituting or changing products.
    4. Cancelling any order quantities, individual line items, or entire POs.
    5. Changing the “ship-to” address for deliveries.
    6. Redirecting, rerouting, or forwarding shipments to any address other than the one specified in the SHI PO.
    7. Permitting SHI customers to collect products from vendor locations or from the carriers’ or trucking companies’ location.
    8. Changing the designated carrier or trucking company for PO delivery.
    9. Approving additional fees or charges for special handling services, such as liftgate service, white glove delivery, inside delivery, etc.
  3. Compliance: Vendors are required to comply with this policy and refrain from making any unauthorized changes to POs. Any requests or solicitations for PO modifications that fall outside the scope of this policy, including but not limited to the actions listed above, must not be acted upon. Instead, vendors must immediately contact the SHI Purchasing Department for verification and approval should such a request be received.
  4. Notification: Vendors have the responsibility to promptly notify SHI Purchasing of any unauthorized PO change requests to ensure adherence to SHI’s procurement policy and to prevent any processing errors or logistical complications.

Failure to comply with these terms may result in corrective actions, including but not limited to: withholding payment of vendor invoice, suspension or termination of vendor relationship.

General:

  • Enter all ship-to information and end-user information into your system. Do not omit any information.
  • Notify SHI Purchasing if products are discontinued.
  • Unless authorized by SHI’s Accounting Dept, do not hold inventory for SHI if SHI will incur a fee or financial risk.
  • Reference SHI PO number on all correspondences with SHI.
  • See SHI PO terms: www.SHI.com/POTerms.

Holding inventory for SHI:

If you receive a request from an SHI Sales Representative to hold inventory on their behalf, you must follow the strict guidelines below:

  • Do NOT fulfill any requests that could lead to SHI incurring fees or assuming financial risk, including charges for discontinued or non-returnable inventory.
  • Do NOT fulfill any requests to store SHI-owned inventory in your warehouse if SHI could incur any fees.

No one in SHI’s Sales Department, including sales management, is authorized to approve requests to hold inventory. Instead:

  • SHI’s Accounting Dept. must grant approval to assume any financial risk,
  • SHI’s Purchasing Dept. must issue a purchase order to pay for any fees,
  • and SHI’s Legal/Contracts Dept. must sign the agreement, if your company requires it.

Without a prior approval from SHI’s Accounting Dept., SHI will not pay any fees or invoices associated with the request to hold inventory.

Opposite scenario:

If the request does not involve fees and/or financial risk to SHI, then you may hold the inventory.

Billing:

  • Reference SHI's PO number on all invoices or payment will be delayed
  • Your invoice must match the SHI PO issued by SHI’s Purchasing Department. Otherwise, the invoice will not be paid:
    • All prices must match the SHI PO.
    • All items must match. No additional items.
    • No additional charges, such as: annual renewal fees, subscriptions fees, credit card fees, and more — unless approved by SHI Purchasing Agent ahead of time.
    • Acceptable to add shipping and handling charges.
  • SHI is tax exempt in the following states: www.SHI.com/ResaleCertificates
  • Bill-to name on your invoice must match the bill-to name on the SHI PO.

If you have any questions, please reach out to the purchasing agent on the SHI PO.