Product Id: 37512537
Description: Fortinet FortiCare 360 Support Service - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - 30 users - for P/N: FG-VM01
Mfr Part #: FC-10-FVM01-989-02-12
FortiCare 360 Advanced Services Technical Support, powered by FortiSIEM, enables organizations of all sizes to take a more proactive approach in the rapid detection and remediation of real and potential performance issues, associated with their FortiGate and FortiWiFi devices. This includes all the comprehensive benefits, associated with FortiCare 24x7 and greatly expands on those services with the addition of personalized monthly environmental and performance audit reports, along with excellent practice recommendations from specialized FortiCare 360 engineers to insure optimal performance of these critical devices in supporting the protection of your network. Automated notification of P1 and 2 events along with the priority support treatment is also included, with service level agreements (SLAs) for rapid response times and all other service and support needs.
- 24x7x365 Priority Support from Advanced Technical Services engineers
- SLAs for response and support
- Proactive notification of critical events
- Monthly device health and performance audits
- "Excellent practice" guidance
- Device monitoring and optimization
- Maximized operational efficiency for FortiGate and FortiWiFi devices
- Ongoing device and performance monitoring
Avoid unplanned disruptions and detect problems before they affect business-critical performance.
- Monthly audits and excellent practice advice
Optimized operational efficiencies are maintained through excellent practice advice form FortiCare 360 engineers. Including steps for rapid remediation for any critical or sub-optimal device performance issues identified.
- Automated P1 and P2 notification
P1 and P2 events will automatically generate notification to your designated personnel. Priority Support SLAs P1 and P2 support needs will receive SLAs for maximum 15 minute response times, with additional priority response time SLAs for P3 and P4 conditions.
- Features FortiCare 24x7 support
24x7x365 access to Advanced Technical Support engineers and advanced rapid replacement services for hardware failures.