Product Id: 37421987
Description: Avaya Call Management System Automatic Call Distribution Platform System Tracking - (v. R19) - upgrade license
Mfr Part #: 392750
Avaya Call Management System (CMS) is an application for businesses and organizations that use Avaya communication servers to process large volumes of telephone calls using the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent selection, multi-site contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring.
- Increase call volume without adding staff
- Enhance productivity while keeping close control on costs
- Improve customer satisfaction
- Support business continuity