Lenovo Premier Support with Onsite NBD - extended service agreement - 5 years - on-site

Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference- Advanced-level techs.- End to End case management.- Faster, first-time resolution.

Key Points

• Hardware and software support
• Dedicated Premier phone support with no menus to navigate
• Unscripted troubleshooting
• Direct access to advanced-level technicians
• A single technical point-of-contact to manage the case through resolution

Product Features

• Add a new dimension to your IT
  Free your Team to excel in innovation and productivity
  IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
  What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
• Premier Support Center
  - Advanced call center support with extended weekday support hours (1)- Dedicated phone number and no phone tree menu to navigate- Single point of contact for end to end case& escalation management- Hardware and OEM software support (2)
• Technical Account Managers (TAMs)
  - Proactive relationship and escalation management- Personalized recommendations for your business- Robust quarterly reporting (5)
• VIP Treatment
  - No waiting in-line- Next-business-day onsite labor (3)- Parts prioritization (4)