Product Id: 37313028
Description: Lenovo Premier Support with Onsite NBD - Extended service agreement - parts and labor (for system with 3 years on-site warranty) - 5 years (from original purchase date of the equipment) - on-site - response time: NBD - for ThinkCentre M90; M900; M90n-1 IoT; M910; M920; M93
Mfr Part #: 5WS0V07824
Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference- Advanced-level techs.- End to End case management.- Faster, first-time resolution.
- Hardware and software support
- Dedicated Premier phone support with no menus to navigate
- Unscripted troubleshooting
- Direct access to advanced-level technicians
- A single technical point-of-contact to manage the case through resolution
- Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
- Premier Support Center
- Advanced call center support with extended weekday support hours (1)- Dedicated phone number and no phone tree menu to navigate- Single point of contact for end to end case& escalation management- Hardware and OEM software support (2)
- Technical Account Managers (TAMs)
- Proactive relationship and escalation management- Personalized recommendations for your business- Robust quarterly reporting (5)
- VIP Treatment
- No waiting in-line- Next-business-day onsite labor (3)- Parts prioritization (4)