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ScaleCare Support - Extended service agreement (extension)


MSRP$3,322.00
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ScaleCare Support extended service agreement (extension) - 2 years - 2nd and 3rd year - shipment

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Quick Details
  • replacement
  • 2 years (2nd/3rd year)
  • shipment
  • response time: NBD
  • for P/N: H2Z12.96T-128
ScaleCare Support - Extended service agreement (extension)
  • replacement
  • 2 years (2nd/3rd year)
  • shipment
  • response time: NBD
  • for P/N: H2Z12.96T-128
  Additional Details
MSRP: $3,322.00
Mfr Part #: Q2H2Z12.96T-128
SHI Part #: 36935166
Category: PC or workstation or notebook maint
UNSPSC: 81112307
Manufacturer: Scale Computing
Product Type: Other
General Information
CategoryPC or workstation or notebook maint
DescriptionScaleCare Support - Extended service agreement (extension) - replacement - 2 years (2nd/3rd year) - shipment - response time: NBD - for P/N: H2Z12.96T-128
ManufacturerScale Computing
MSRP$3,322.00
UNSPSC81112307
Main Specifications
Header / BrandScale Computing
Packaged Quantity1
Service & Support / TypeExtended service agreement (extension)
Compatibility Information
Designed ForP/N: H2Z12.96T-128
Details
Service & SupportExtended service agreement - replacement - 2 years - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 2 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 2 years - response time: 2 h - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2/3 ¦ Technical support - phone consulting - 2 years - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 2 years ¦ Technical support - web support - 2 years ¦ Product info support - web knowledge base access - 2 years ¦ New releases update - 2 years
General
Full Contract Period2 years
LocationShipment
Response TimeNext business day (for critical issues)
Service IncludedReplacement
Support Period2nd and 3rd year