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ScaleCare Support - Extended service agreement (renewal)


MSRP$4,260.00
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ScaleCare Support extended service agreement (renewal) - 1 year - 4th and 5th year - shipment

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Quick Details
  • replacement
  • 1 year (4th/5th year)
  • shipment
  • response time: NBD
  • for P/N: 8HZ14.4X
ScaleCare Support - Extended service agreement (renewal)
  • replacement
  • 1 year (4th/5th year)
  • shipment
  • response time: NBD
  • for P/N: 8HZ14.4X
  Additional Details
MSRP: $4,260.00
Mfr Part #: QR458HZ14.4X
SHI Part #: 35736038
Category: Disk storage system maintenance
UNSPSC: 81112301
Manufacturer: Scale Computing
Product Type: Other
General Information
CategoryDisk storage system maintenance
DescriptionScaleCare Support - Extended service agreement (renewal) - replacement - 1 year (4th/5th year) - shipment - response time: NBD - for P/N: 8HZ14.4X
ManufacturerScale Computing
MSRP$4,260.00
UNSPSC81112301
Main Specifications
Header / BrandScale Computing
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForP/N: 8HZ14.4X
Details
Service & SupportExtended service agreement - replacement - 1 year - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2/3 ¦ Technical support - phone consulting - 1 year - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 1 year ¦ Technical support - web support - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext business day (for critical issues)
Service IncludedReplacement
Support Period4th and 5th year