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GlobalSCAPE Maintenance and Support Professional


MSRP$373.00
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GlobalSCAPE Maintenance and Support Professional - technical support - for GlobalScape EFT Express Basic - 1 year

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Quick Details
  • Technical support
  • for GlobalScape EFT Express Basic
  • phone consulting
  • 1 year
  • 10x5
GlobalSCAPE Maintenance and Support Professional
  • Technical support
  • for GlobalScape EFT Express Basic
  • phone consulting
  • 1 year
  • 10x5
  • response time: 8 business hours
  Additional Details
MSRP: $373.00
Mfr Part #: EFT-RX-S-BA
SHI Part #: 35480001
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: GlobalSCAPE
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionGlobalSCAPE Maintenance and Support Professional - Technical support - for GlobalScape EFT Express Basic - phone consulting - 1 year - 10x5 - response time: 8 business hours
ManufacturerGlobalSCAPE
MSRP$373.00
UNSPSC81112201
Main Specifications
Header / BrandGlobalSCAPE
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & SupportPhone consulting - 1 year - response time: 8 business hours availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business day availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 3 business days availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: best effort availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year availability: 24 hours a day / Monday-Sunday ¦ Remote consulting - 1 year ¦ New releases update - 1 year
General
Full Contract Period1 year
Response Time8 business hours
Service Availability10 hours a day / 5 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
Software TitleGlobalScape EFT Express Basic