Product Id: 35339881
Description: Avaya Support Advantage Preferred Support - Technical support - for Avaya Patient Appointment Reminder Suite (v. R7) - prepaid - remote diagnosis - 3 years - 24x7
Mfr Part #: 342485
Preferred Support builds on the remote services in Essential Support to deliver even greater value. Preferred Support includes proactive monitoring and system alarm resolution with the Avaya-patented EXPERT Systems SM, which can reduce major outage risk by as much as 74 percent and, on average, has a 20% faster resolution time 1, 2. Avaya will also monitor public switch telephone network (PSTN) facilities for problems and alert your telecom team for immediate resolution, helping to save precious time and reduce risk to your communications environment.
- Build a simple support strategy tailored for your businessLeverage intellectual property, like Avaya award-winning web-based tools on a 24 x 7 basis
- Benefit from world-class advanced diagnostic tools that can identify, isolate and resolve 99 percent of system- generated alarms and help reduce complex problem resolution and escalations
- Implement security policies quickly via the Avaya Secure Access Link Policy Server to reduce network security risks
- Maintain peak network and application performance to better serve your customers and help your employees be more productive
- Realize the potential of your communications investment
The Support Advantage offerings provide full hardware and software support. Problems can be identified and isolated more quickly, and you know you're covered no matter where the issue originated. Simplified pricing, upfront quoting, predictable billing and alignment with industry standards make it easier to set expectations and manage budgets.
Avaya Support Advantage provides the service you need, fast. Web ticketing and intelligent routing enable Avaya to quickly identify and resolve issues remotely. You receive Case Status Alerts, e-Notifications and 24 x 7 accesses to technical resources for troubleshooting and questions.