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Palo Alto Networks Premium Support Program


MSRP$8,501.44
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Palo Alto Networks Premium Support Program - extended service agreement - 1 year - shipment

Mfr Part #:
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SHI Part #:
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Quick Details
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
Palo Alto Networks Premium Support Program
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for P/N: PAN-PA-3260
  Additional Details
MSRP: $8,501.44
Mfr Part #: PAN-SVC-PREM-3260
SHI Part #: 35149830
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionPalo Alto Networks Premium Support Program - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: PAN-PA-3260
ManufacturerPalo Alto Networks
MSRP$8,501.44
UNSPSC81111811
Main Specifications
Header / BrandPalo Alto Networks
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: PAN-PA-3260
Details
Service & SupportExtended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement