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Premium support 3-year prepaid renewal, PA-820


MSRP$2,550.00
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Premium support 3-year prepaid renewal, PA-820

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Quick Details
Premium support 3-year prepaid renewal, PA-820
  Additional Details
MSRP: $2,550.00
Mfr Part #: PAN-SVC-PREM-820-3YR-R
SHI Part #: 33947858
Category: Mapping
UNSPSC: 43233506
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryMapping
DescriptionPremium support 3-year prepaid renewal, PA-820
ManufacturerPalo Alto Networks
MSRP$2,550.00
UNSPSC43233506
Main Specifications
Header / BrandPalo Alto Networks
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForP/N: PAN-PA-820
Details
Service & SupportExtended service agreement - advance parts replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
General
Full Contract Period3 years
LocationShipment
Pricing TypePrepaid
Response TimeNext business day
Service IncludedAdvance parts replacement