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Palo Premium Support Program


MSRP$12,478.25
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Palo Premium Support Program - extended service agreement (renewal) - 1 year - shipment

Mfr Part #:
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Quick Details
  • Extended service agreement (renewal)
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
Palo Premium Support Program
  • Extended service agreement (renewal)
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  Additional Details
MSRP: $12,478.25
Mfr Part #: PAN-SVC-PREM-5220-R
SHI Part #: 33947848
Category: PC or workstation or notebook maint
UNSPSC: 81112307
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryPC or workstation or notebook maint
DescriptionPalo Premium Support Program - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD
ManufacturerPalo Alto Networks
MSRP$12,478.25
UNSPSC81112307
Main Specifications
Header / BrandPalo;Palo Alto Networks;
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Details
Service & SupportExtended service agreement - advance parts replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement