Polycom ImmersiveCare Service extended service agreement - 1 year - on-site

Polycom's ImmersiveCare Service is the best fit for those companies with large IT departments who are deploying immersive telepresence solutions regionally or in select locations. For environments with more demanding service requirements, faster on-site response, or faster parts replacement delivery, Polycom offers various other support options.

Key Points

• Unlimited 24 x 7 telephone technical support
• Escalation support
• 8 x 5 on-site support with next business day response
• Advance parts replacement of technology components
• Software upgrades and updates, including version control
• Preventative maintenance

Product Features

• Preventative maintenance
  Twice a year Polycom will execute on-site preventative maintenance for immersive telepresence technology components.
• 8 x 5 on-site support with next business day response
  For technology component failures that cannot be resolved remotely to the customer's satisfaction, Polycom provides next business day on-site response by a technical engineer to facilitate problem resolution.
• Unlimited 24 x 7 technical telephone support
  Polycom telephone support is available 24 x 7 for immersive telepresence customers with a maintenance contract.
• Advance replacement of parts
  It provides expedited replacement of all covered, failed hardware parts. If technical phone support uncovers is a hardware part failure or an obvious malfunction, a replacement part will be dispatched on the same day for next business day delivery.
• Software updates and upgrades
  It provides you with both software updates and upgrades. Software updates correct software errors. Software upgrades provide you with major features and functionality releases. You can download this yourself when ready, or set up automatic downloads.
• e-Support
  Provides access to Polycom's extensive technical online Knowledgebase, including technical tips, search and query functions, access to software downloads, an RMA resource page, software activation assistance, frequently asked questions (FAQs) and many other features.