Product Id: 33568618
Description: DroboCare - Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD - for Drobo 5N2
Mfr Part #: DR-5N2-1D11
DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.
- Get Running, Fast - Drobo products are engineered to the highest standards, but occasionally something goes wrong and that’s when we kick into high gear. With DroboCare, we’ll send the replacement unit right away, so you’ll have it in just a few days
- Extended Support - with DroboCare, you receive a full 12 months of 24×7 technical phone support with your extended plan
- Migration Assistance - if you buy a new Drobo product, we will provide migration assistance from an older Drobo product while you are covered
- Rescue Kit - we will send out a rescue kit that allows you to safely relocate your data while we work to restore your Drobo to its fully functional state
- The fastest way to get up and running again
With DroboCare, if something goes wrong, Data Robotics'll send you a replacement Drobo or DroboPro right away, so you'll have it in a few days. With the standard warranty, Data Robotics is able to ship a replacement only after it receive your unit.
- Your business safety net
With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase.
- Trust your Drobo to DroboCare
The DroboCare support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold.