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Palo Premium Support Program


MSRP$38,000.00
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Palo Premium Support Program - extended service agreement - 5 years - shipment

Mfr Part #:
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Quick Details
  • Extended service agreement
  • advance parts replacement
  • 5 years
  • shipment
  • response time: NBD
Palo Premium Support Program
  • Extended service agreement
  • advance parts replacement
  • 5 years
  • shipment
  • response time: NBD
  • for P/N: PAN-PA-5220-AC, PAN-PA-5220-DC
  Additional Details
MSRP: $38,000.00
Mfr Part #: PAN-SVC-PREM-5220-5YR
SHI Part #: 33519214
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionPalo Premium Support Program - Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD - for P/N: PAN-PA-5220-AC, PAN-PA-5220-DC
ManufacturerPalo Alto Networks
MSRP$38,000.00
UNSPSC81111811
Main Specifications
Header / BrandPalo;Palo Alto Networks;
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: PAN-PA-5220-AC, PAN-PA-5220-DC
Details
Service & SupportExtended service agreement - advance parts replacement - 5 years - shipment - response time: next business day ¦ Technical support - phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years
General
Full Contract Period5 years
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement