NetScout MasterCare - Technical support

Quick Details
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- for NetScout ClearSight Analyzer
- phone consulting
- 1 year
- 24x7
- response time: 1 h
Additional Details | |
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MSRP: | $1,061.00 |
Mfr Part #: | CSNCSA1000SUPPMSTC |
SHI Part #: | 33474250 |
Category: | Maintenance or support fees |
UNSPSC: | 81112201 |
Manufacturer: | Netscout Systems |
Product Type: | Other |
Product Line: | NetScout Systems |
General Information | |
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Category | Maintenance or support fees |
Description | NetScout MasterCare - Technical support - for NetScout ClearSight Analyzer - phone consulting - 1 year - 24x7 - response time: 1 h |
Manufacturer | Netscout Systems |
MSRP | $1,061.00 |
UNSPSC | 81112201 |
Main Specifications | |
C.P.U. | DEPLOY |
Dimensions & Weight / Weight | 000.00 |
Height | 000.00 |
Length | 000.00 |
UPC | |
Width | 000.00 |
Details | |
Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours - severity level 2 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours - severity level 3 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours - severity level 4 ¦ Phone consulting - 1 year - response time: 5 business days availability: business hours - severity level 5 ¦ E-mail consulting - 1 year - response time: next business day availability: after business hours ¦ Web support - 1 year - response time: next business day availability: after business hours ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 2 ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 3 ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 4 ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 5 ¦ New releases update - 1 year ¦ Knowledge base access - 1 year availability: 24 hours a day / Monday-Sunday |
General | |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Service Included | Phone consulting |
Type | Technical support |
Software | |
Installation Type | Locally installed |
Software Title | NetScout ClearSight Analyzer |