Product Id: 33121200
Description: NetScout MasterCare - Extended service agreement - parts and labor - 1 year - for P/N: 51FD1L
Mfr Part #: 51FD1L SUPP-MSTC
Running a world-class network is demanding. So is keeping up with the latest patches and service packs or upgrading to the latest version so you are using the most advanced Sniffer and nGenius features. That's why NETSCOUT's support team is dedicated to providing service that supports the business objectives of their customers and maximizes the value of your investment in NETSCOUT technology.
They know your network is essential to your business and therefore they pledge to provide the highest level of technical support - combining world-class technical assistance, access to NETSCOUT software and firmware updates, and priority repair of NETSCOUT hardware.
- 24x7 access to technical support
- One hour priority response to technical support calls
- Software and firmware updates for covered products
- Advanced replacement or onsite repair for hardware
- Registered access to the MasterCare Portal
- Subscriptions to the quarterly electronic MasterCare Newsletter and bulletins