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Palo Premium Support (4 Hour)


MSRP$9,660.00
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Palo Premium Support (4 Hour) - extended service agreement (renewal) - 1 year - shipment

Mfr Part #:
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Quick Details
  • Extended service agreement (renewal)
  • advance parts replacement (for appliance with 100 devices license)
  • 1 year
  • shipment
  • response time: 4 h
Palo Premium Support (4 Hour)
  • Extended service agreement (renewal)
  • advance parts replacement (for appliance with 100 devices license)
  • 1 year
  • shipment
  • response time: 4 h
  • for P/N: PAN-M-100-P-100
  Additional Details
MSRP: $9,660.00
Mfr Part #: PAN-SVC-4HR-M-100-P-100-R
SHI Part #: 32895576
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionPalo Premium Support (4 Hour) - Extended service agreement (renewal) - advance parts replacement (for appliance with 100 devices license) - 1 year - shipment - response time: 4 h - for P/N: PAN-M-100-P-100
ManufacturerPalo Alto Networks
MSRP$9,660.00
UNSPSC81111811
Main Specifications
Header / BrandPalo;Palo Alto Networks;
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForP/N: PAN-M-100-P-100
Details
Service & SupportExtended service agreement - advance parts replacement - 1 year - shipment - response time: 4 hours ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 business hours (7:00 AM - 6:00 PM) / Monday-Friday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 business hours (7:00 AM - 6:00 PM) / Monday-Friday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 business hours (7:00 AM - 6:00 PM) / Monday-Friday - severity low ¦ Technical support - web support - 1 year ¦ Technical support - web knowledge base access - 1 year ¦ New releases update - 1 year
General
Covered ConfigurationsAppliance with 100 devices license
Full Contract Period1 year
LocationShipment
Response Time4 hours
Service IncludedAdvance parts replacement