Product Id: 32284575
Description: Avaya Call Management System External Call History - (v. R18) - upgrade license
Mfr Part #: 389263
MSRP: $4,000.00External Call History Interface (ECHI) is an optional Avaya Call Management System (CMS) feature that allows you to transfer the CMS call record data to another computer for processing. This feature is especially useful for call centers with a high volume of calls. A CMS system with ECHI can store a greater volume of call record data than a CMS system alone.