Product Id: 31852057
Description: Avaya Agent for Desktop Softphone - (v. R7) - license - 1 agent, 1 designated system
Mfr Part #: 386116
MSRP: $450.00The Avaya Agent for Desktop enables Contact Center communication for VDI desktops, eliminating the desk hard phone and giving its users advanced communications capabilities. It does this by bypassing the voice and media transportation in the virtual machine and utilizing the media card on the VDI brick at the user station. This is performed using a shared control protocol between the client in the data center and the local client on the VDI brick itself.