Product Id: 31244405
Description: Avaya Aura Workforce Optimization Advanced Scorecard - (v. R15) - license
Mfr Part #: 385972
MSRP: $144.00With Avaya Aura Workforce Optimization, you can reduce your operational costs by ensuring that your contact centers are properly staffed with the skills necessary to meet the service levels. Predict the workload of calls, emails, and chat sessions by modeling contact behavior for different types of events and circumstances, and study complex what-if scenarios.