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Palo Premium Support (4 Hour)


MSRP$11,580.00
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Palo Premium Support (4 Hour) - extended service agreement (renewal) - 3 years

Mfr Part #:
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Quick Details
  • Extended service agreement (renewal)
  • replacement
  • 3 years
  • response time: 4 h
  • prepaid
Palo Premium Support (4 Hour)
  • Extended service agreement (renewal)
  • replacement
  • 3 years
  • response time: 4 h
  • prepaid
  • for P/N: PAN-PA-3020
  Additional Details
MSRP: $11,580.00
Mfr Part #: PAN-SVC-4HR-3020-3YR-R
SHI Part #: 31161280
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionPalo Premium Support (4 Hour) - Extended service agreement (renewal) - replacement - 3 years - response time: 4 h - prepaid - for P/N: PAN-PA-3020
ManufacturerPalo Alto Networks
MSRP$11,580.00
UNSPSC81111811
Main Specifications
Header / BrandPalo;Palo Alto Networks;
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForP/N: PAN-PA-3020
Details
Service & SupportExtended service agreement - replacement - 3 years - response time: 4 hours ¦ Technical support - phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years
General
Full Contract Period3 years
Pricing TypePrepaid
Response Time4 hours
Service IncludedReplacement