Product Id: 30421607
Description: Juniper Care Next-Day - Extended service agreement - advance parts replacement - 1 year - shipment - 12x5 - response time: NBD - for P/N: MX104-MX5-AC, MX104-MX5-DC
Mfr Part #: SVC-ND-MX104-MX5
Juniper Care combines traditional 24 x 7 support, E-Support, E-Learning, and ServiceAutomation. More than a simple break-fix service, Juniper Care helps you to meet network demands with technical and operational support designed to keep your network running reliably while protecting your high-performance networking investment.
- Scale your operational team to new heights and leverage multi-layered security features through Service Now management capabilities
- Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time necessary for problem identification, troubleshooting and communication with Juniper Networks technical support
- Dramatically simplify operational processes through self-diagnosis and automated incident reporting to significantly reduce mean-time-to-resolution (MTTR); increase uptime, allowing staff to concentrate on higher priority tasks that drive the business
- Increase operational efficiency by automating detailed inventory management
- Improve operational stability with early identification of incidents that are reported in real-time, allowing for preemptive diagnosis and repair, increasing the availability of your network
- Technical support
Gain access to Juniper Networks technical support engineers, software updates, online access to the knowledge base, online tools, and hardware replacement options.
- Automated incident management
Leverage the capabilities of Service Now technology to automatically detect, analyze, troubleshoot and report incidents on specific device events.
- Inventory management assistance
Automatically collect and record the most up-to-date device inventory information including device name, software version, platform, serial number, and chassis inventory details for all devices managed by Service Now.
- Knowledge transfer
Access a series of eLearning courses on product troubleshooting features. Provide comprehensive training for your staff at their convenience and continue the education process for staff management.