Product Id: 29301401
Description: AppSense Technical Relationship Manager - License - Enterprise
Mfr Part #: PSCONTRMENT
As your organization standardizes on AppSense and expands deployment, the Technical Relationship Manager (TRM) offers expert knowledge, acts as a conduit to other areas of the AppSense business, and provides commitment to help maximize your investment in AppSense. The TRM leverages a proven methodology and acts a critical enabler to guide you in best practices and facilitate rapid progress toward your strategic goals.
As the single point of contact the Technical Relationship Manager is a trusted advisor to customers providing valuable guidance around the operation and optimization of their AppSense installation.
Engaging with customers at any point after AppSense licenses have been purchased the AppSense TRM can help define project requirements, ratify solution designs, provide knowledge transfer, or assess the impact of changes to your environment.
- Work with the business to help define the project requirements
- Ratify the Hardware and Configuration design documents
- Provide "in-project" support
- Providing focused education with a specific emphasis on your AppSense configuration
- Holding best practice workshops
- Advise on new product functionality and patch release information