Lancope Support & Maintenance - Extended service agreement (renewal) - advance parts replacement - 1 year

Category: Computer hardware maintenance or support
  $110,752.00
 
Quantity:
Add to Cart Print
 

View all Computer hardware maintenance or support by Cisco Systems >>


Product Id: 28278987

Description: Lancope Support & Maintenance - Extended service agreement (renewal) - advance parts replacement - 1 year

Mfr Part #: CON-FPS-100K=

MSRP: $119,939.00

Securing IT infrastructure from online threats has become an increasingly complicated endeavor. Lancope offers world-class customer support and maintenance for its industry-leading StealthWatch system to help organizations maximize network operations and keep their assets protected from advanced attacks.
Lancope's support engineers have an average of 15 years of security and network operations experience. Lancope provides quality technical support to over 700 customers around the world including financial services, higher education, healthcare, government, technology and service provider organizations. With an annual support & maintenance contract, customers are entitled to a wide range of high-quality services.
Key Points
  • 24/7 customer support
  • Customer support community portal and web support
  • Enterprise premium support
  • Advanced hardware replacement
Product Features
  • 24/7 customer support
    Toll free phone or web portal support is available 24 hours a day, 7 days a week. The Lancope 24/7 customer support team provides assistance in planning, installation, training, trouble-shooting, maintenance, upgrading and implementation of the StealthWatch system. This additional level of support enables customers to optimize StealthWatch system operations.
  • Customer support community portal and web support
    Privileged access to the Lancope customer support community portal provides the user guides, product documentation, technical FAQs, forums and videos, as well as the option to submit web-based support requests. It also enables customers to provide feedback to Lancope regarding ideas for product enhancements. Lancope support ticketing is flexible, easy to use and allows all designated members of a customer account to have visibility into the customer's case history to optimize troubleshooting.
  • Enterprise premium support
    The Lancope enterprise premium support offering is designed to provide an enterprise customer with the proactive and reactive support needed to make their implementation and continued use of the StealthWatch system a success. Featuring dedicated resources and value-added specialized services, this offering results in a very high level of engagement between the customer and Lancope.
  • Advanced hardware replacement
    For customers using hardware-based appliances, Lancope maintenance includes expedited shipping of hardware replacements once the support team has determined that a hardware replacement is required.