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Palo Standard Support


MSRP$680.08
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Palo Standard Support - extended service agreement (renewal) - 1 year

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Quick Details
  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • for P/N: PAN-PA-500
Palo Standard Support
  • Extended service agreement (renewal)
  • parts and labor
  • 1 year
  • for P/N: PAN-PA-500
  Additional Details
MSRP: $680.08
Mfr Part #: PAN-SVC-STND-500-R
SHI Part #: 28199380
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionPalo Standard Support - Extended service agreement (renewal) - parts and labor - 1 year - for P/N: PAN-PA-500
ManufacturerPalo Alto Networks
MSRP$680.08
UNSPSC81111811
Main Specifications
Header / BrandPalo;Palo Alto Networks;
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForP/N: PAN-PA-500
Details
Service & SupportExtended service agreement - parts and labor - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 11 hours a day / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 11 hours a day / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 11 hours a day / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 11 hours a day / Monday-Friday ¦ New releases update - 1 year ¦ Technical support - web support - 1 year ¦ Product info support - web knowledge base access - 1 year
General
Full Contract Period1 year
Service IncludedParts and labor