Product Id: 28182945
Description: Avaya Aura Experience Portal - (v. R7) - migration license - 1 port - upgrade from Avaya Interactive Voice Response Speech Package
Mfr Part #: 302201
Avaya Aura Experience Portal (Experience Portal) is Avaya's multichannel application platform that can help you unify and orchestrate a high value, highly satisfying brand experience. Whether it's engaging or servicing your customers via mobile, voice, video, email, or SMS text, Experience Portal applications can help you improve customer loyalty, reduce costs, and drive growth.
- Enhance the customer experience with personalization
- Design and manage cross-channel services from a single platform
- Lower total cost of ownership and preserve application investments
- Reduce application development time to-market and cost
- Improve self-service success rates and lower service costs
- Multichannel self-service across "any media, any mode"
Organizations today need ways to simplify sales and service customer outreach via their customer's preferred channels. It is especially important that they can do this cost effectively. Avaya Aura Experience Portal delivers an enhanced user experience by adding support for the design and management of interactive self-service applications and services over SMS and email. This means offering automated services that engage customers in excellent ways, utilizing text based channels alongside existing mobile, phone, and other touch points. Experience Portal also supports multi party conferencing, call back, and enterprise routing capabilities to help you further design powerfully unique service experiences.
- Protect your investments with 100% open standards integration
Build, manage, and maintain your inbound and outbound applications using some of the same skills, tools, and interfaces used for existing web applications. Support for web services, Media Resource Control Protocol (MRCP), VoiceXML, CCXML, and many other W3C standards allow for separation of application logic from the underlying communications and speech infrastructure, delivering a highly flexible and reliable solution. Experience Portal is based on web services and web communications standards like VoiceXML and CCXML to allow lower cost, simpler integration with your existing web and enterprise application environment. Easy-to-use Web service integration tools allow faster service creation and lower development costs by leveraging existing applications and web infrastructures. Experience Portal supports TDM, IP, and SIP-based contact center architectures making it a solid investment now and for the future.
- Scalability and virtualization
Experience Portal can scale to support from a few to tens of thousands of simultaneous inbound and outbound automated voice and multimedia interactions. It can be deployed in a VMware virtualized environment in a matter of hours via standardized. OVA files and existing VMware based tools, reducing deployment time to a matter of hours while helping you lower your capital and operation expenses.
- Deployment flexibility
Experience Portal supports "in front" and "networked" PBX configurations across TDM, IP, and SIP environments. When deployed in front of your PBX, Experience Portal can directly terminate SIP service provider trunks and support your customers using advanced wait treatments and self service before engaging your agents. This approach eliminates costly pre route, post-route, and data directed dialing charges and helps reduce your contact center infrastructure footprint.
- Mission critical reliability
Experience Portal has been architected to meet the most stringent performance and "high availability" requirements that today's mission critical speech-enabled communications applications demand, while helping businesses lower ownership costs. Unique dynamic license pooling and high availability automatic failover capabilities maximize continuity of both outbound and inbound campaigns and services.
- Business intelligence reporting
Experience Portal collects an extensive set of call, session, and application record detail that can be presented within fully customizable web-based reports. It combines detailed built-in application level reporting with true enterprise-wide reporting and analytics through Avaya Performance Management applications to provide you with a holistic understanding of key customer experience and operations data. Centralized multiple system management and reporting allow a single "cockpit" view into all live systems with operational indicators.
- Centralized management and administration
Experience Portal includes a multi tenant, roles based management system, Experience Portal Manager, to provide a single place for access to applications, system, and server information and data. Experience Portal Manager is a web based interface to Experience Portal, allowing users to provision and manage applications, manage outbound campaigns, generate reports, as well as monitor the system and applications. It supports centralized management of key features like Avaya Intelligent Customer Routing for enhanced wait treatment and load balancing as well as applications like Avaya Proactive Outreach Manager for outbound phone, email, and SMS campaigns.
Zoning enables system resource partitioning and zoning capabilities, allowing greater control over resource management and deployment models. With zoning, IT administrators can distribute Avaya Aura Experience Portal media processing, speech, and other auxiliary resources to specific locations and geographies while managing the entire distributed system from a single Experience Portal Manager interface. The result is better management of large scale distributed environments through a centralized web-based environment.
- Flexible licensing
Administrators also have fine-grained control over port licensing with the ability to allocate ports by zone (geography), by organization or tenant, and by application. Avaya Aura Experience Portal is flexible and can limit port licenses - called initiating a license ceiling - on applications and organizations, or can reserve licenses to help ensure port availability for applications and organizations. Reserving ports by tenant - especially applicable for hosting providers or CCaaS deployments - assigns a minimum and maximum number of ports for each application.