Lancope SUPPORT & MAINTENANCE - extended service agreement - 3 years

Category: Computer hardware maintenance or support
  $10,077.00
 
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Product Id: 28175333

Description: Lancope SUPPORT & MAINTENANCE - Extended service agreement - advance parts replacement - 3 years - for P/N: SW-1000FPS

Mfr Part #: SW-1000FPS-SUP-3

Securing IT infrastructure from online threats has become an increasingly complicated endeavor. Lancope offers world-class customer support and maintenance for its industry-leading StealthWatch System to help organizations maximize network operations and keep their assets protected from advanced attacks. Lancope's support engineers have a security and network operations experience. Lancope provides quality technical support to over 600 customers around the world including financial services, higher education, healthcare, government, technology and service provider organizations.
Key Points
  • Live phone and email support
  • Customer portal and web support
  • Advanced hardware replacement
  • Software updates/upgrades
Product Features
  • Live phone and email support
    Toll-free phone or email support is available during local business hours (9:00 a. m. to 5:00 p. m.) for most regions of the world. In addition to standard product support services, the engineers can help with deployment, installation, configuration, workflows, forensic and product upgrades.
  • Customer portal and web support
    Privileged access to the Lancope customer portal provides the latest user guides, product documentation, technical FAQs, forums and videos, as well as the option to submit web-based support requests. It also enables customers to provide feedback to Lancope regarding ideas for product enhancements. Lancope support ticketing is flexible, easy to use and allows all designated members of a customer account to have visibility into the customer's case history to optimize troubleshooting.
  • Advanced hardware replacement
    For customers using hardware-based appliances, Lancope maintenance includes expedited shipping of hardware replacements once the support team has determined that a hardware replacement is required.
  • Software updates/upgrades
    Lancope maintenance provides easy access to software updates, patches and version upgrades through the customer portal and via product update email notifications.