Product Id: 26905317
Description: Quantum Installation and Configuration Zone 2 - Installation / configuration - on-site
Mfr Part #: SSC6K-NUBN-0002
It’s always important to make sure your Quantum products are installed and configured properly. The experts are ready to work with you to get your new product up and running right away and answer any questions as quickly as possible.
Quantum offers a proprietary process that’s customized for your specific needs. From the product installation, testing, and configuration phase to post-installation review and interoperability validation, you’ll have the confidence of knowing that your Quantum product will provide seamless and reliable data backups, restores, and archiving.
- Inspecting your product for any damage that may have occurred during shipment
- Uncrating your product and removing shipping materials
- Leveling and alignment
- Attaching the product to the host device or network
- Exercising your product to ensure a successful connection
- Providing product overview and proper handling instructions
- Post-installation review
Once your solution is operational, the Installation and Configuration team ensures that you are prepared to manage its operation by providing your users with a system overview as well as introducing your team to the online support documentation and maintenance procedures.
- Ongoing support and service
Quantum provides single-call or online request for support for all of your Quantum products via Quantum's Technical Assistance Center. Quantum's Technical Assistance Center can connect you with a product expert for troubleshooting your environment and developing an action plan to resolve the issue. They also provide on-site service according to the terms of your Quantum hardware support plan.