Product Id: 26714961
Description: NETGEAR ProSupport OnCall 24x7 Category 3 - Technical support - phone consulting - 3 years - 24x7
Mfr Part #: PMB0333-10000S
NETGEAR Business extends the initial 90-day technical support with the ProSUPPORT for Business OnCall 24x7 Tech Support package for your medium and small organization. Get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. From configuration and troubleshooting to simply upgrading your firmware, NETGEAR support team is focused on helping you unlock your business network device's potential - so you can be more productive and grow your business.
OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR proactively sends you alerts about any newly released firmware updates to make sure that you are able to plan in advance. Connect with the people that have built your products and build the relationship that will contribute to your business success.
- 1, 3 or 5 years extension of technical support beyond normal technical support entitlement for 24x7 phone, email and chat (when applicable)
- Direct access to product experts for issue resolution
- Software Maintenance Releases Notifications
- Access to dedicated toll free phone numbers 24x7x365, per country
- High priority queue for escalation when needed
- Check item model for compatible ProSUPPORT Category compatibility