Product Id: 24494020
Description: Avaya Support Advantage Essential Support - Technical support - for Avaya Aura Standard Edition (v. R5) - 1 user - volume, prepaid - 101-1000 licenses - remote diagnosis - 3 years
Mfr Part #: 256688
Protect your Avaya enterprise communications solutions with standardized global support services designed to give your business maximum flexibility and uptime. Support Advantage provides support for software and hardware.
Essential Support, combined with Parts Next Business Day, provides remote 24 x 7 support for software and hardware, next business day delivery of critical parts, access to Avaya certified engineers, and intellectual property such as software updates and patches.
- Build a simple support strategy tailored for your businessLeverage intellectual property, like Avaya award-winning web-based tools on a 24 x 7 basis
- Benefit from world-class advanced diagnostic tools that can identify, isolate and resolve 99 percent of system- generated alarms and help reduce complex problem resolution and escalations
- Implement security policies quickly via the Avaya Secure Access Link Policy Server to reduce network security risks
- Maintain peak network and application performance to better serve your customers and help your employees be more productive
- Realize the potential of your communications investment
The Support Advantage offerings provide full hardware and software support. Problems can be identified and isolated more quickly, and you know you're covered no matter where the issue originated. Simplified pricing, upfront quoting, predictable billing and alignment with industry standards make it easier to set expectations and manage budgets.
Avaya Support Advantage provides the service you need, fast. Web ticketing and intelligent routing enable Avaya to quickly identify and resolve issues remotely. You receive Case Status Alerts, e-Notifications and 24 x 7 accesses to technical resources for troubleshooting and questions.