Product Id: 24486454
Description: Avaya Support Advantage Onsite - Extended service agreement - parts and labor - 1 year - on-site - 24x7
Mfr Part #: 230252
Protect your Avaya enterprise communications solutions with standardized global support services designed to give your business maximum flexibility and uptime. Support Advantage provides support for software and hardware and is available from Avaya or one of the authorized partners.
- 24 x 7 remote technical support
- Access to the Avaya Support web site for updates and fixes
- Secure Access Link Gateway software to enable Avaya remote support
- Monitoring and proactive issue resolution that's five times faster with Avaya EXPERT SystemsSM
- Avaya Diagnostic Server with SLA Mon technology for unprecedented network visibility
- Multi-vendor collaborative support to help speed diagnosis of issues in mixed environments
- Proactive alert of network issues (PSTN and IP)
- Response time service level objectives - 15 minutes via the web
- Global license portability for simple and automated movement of licenses
- Avaya Secure Access Link Policy Server for increased security and ease of managing authentication policies
- Unprecedented network visibility
Increase the productivity and satisfaction of your IT staff and end users with a customer-controlled, patented diagnostic tool, the Avaya Diagnostic Server. Save hours setting up complex equipment and resolve network-related issues using a local interface at your own computer. Prevent issues by analyzing network history and optimizing network performance. With patented technologies - including smart agents embedded in Avaya products - this tool provides historical network analysis to help you proactively solve network issues faster than ever before. This can lead to fewer escalations and less time spent tracking the causes of outages.
- Advance Parts Replacement and Onsite support
Advance Parts Replacement covers specific Avaya products and is available with next business day and two four-hour delivery time options. This feature provides you with certified Avaya parts, helping you avoid having to stock your own parts inventory. With Onsite Support, which includes Advance Parts Replacement, Avaya dispatches technical resources to your location when needed. They replace defective parts, except terminals. This feature gives you additional support coverage and access to Avaya expertise when you need it most. You avoid having to maintain and train in-house expertise for Avaya products. Add Terminal Replacement to either Onsite Support or Parts Replacement for next-business-day delivery of replacement terminals.
- Stay current with upgrade advantage
Protect your communications investment. Reduce the risk of outages and performance issues when you receive major software upgrades on a subscription basis. Get upgrades as they become available during your contract term. Upgrade Advantage is the most economical way to stay competitive while avoiding outages.