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Palo Premium Support Program
MSRP$720.00
Mfr Part #:
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Quick Details
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Palo Premium Support Program
- Extended service agreement
- advance parts replacement
- 1 year
- shipment
- response time: NBD
- for P/N: PAN-PA-500
| Additional Details | |
|---|---|
| MSRP: | $720.00 |
| Mfr Part #: | PAN-SVC-PREM-500 |
| SHI Part #: | 23698351 |
| Category: | Technical support or help desk services |
| UNSPSC: | 81111811 |
| Manufacturer: | Palo Alto Networks |
| Product Type: | Other |
| General Information | |
|---|---|
| Category | Technical support or help desk services |
| Description | Palo Premium Support Program - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: PAN-PA-500 |
| Manufacturer | Palo Alto Networks |
| MSRP | $720.00 |
| UNSPSC | 81111811 |
| Main Specifications | |
| Header / Brand | Palo;Palo Alto Networks; |
| Packaged Quantity | 1 |
| Service & Support / Type | Extended service agreement |
| Compatibility Information | |
| Designed For | P/N: PAN-PA-500 |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year |
| General | |
| Full Contract Period | 1 year |
| Location | Shipment |
| Response Time | Next business day |
| Service Included | Advance parts replacement |