Palo Premium Support Program

Quick Details
|
---|
|
- Extended service agreement
- advance parts replacement
- 1 year
- shipment
- response time: NBD
- for P/N: PAN-PA-500
Additional Details | |
---|---|
MSRP: | $720.00 |
Mfr Part #: | PAN-SVC-PREM-500 |
SHI Part #: | 23698351 |
Category: | Technical support or help desk services |
UNSPSC: | 81111811 |
Manufacturer: | Palo Alto Networks |
Product Type: | Other |
General Information | |
---|---|
Category | Technical support or help desk services |
Description | Palo Premium Support Program - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: PAN-PA-500 |
Manufacturer | Palo Alto Networks |
MSRP | $720.00 |
UNSPSC | 81111811 |
Main Specifications | |
Header / Brand | Palo;Palo Alto Networks; |
Packaged Quantity | 1 |
Service & Support / Type | Extended service agreement |
Compatibility Information | |
Designed For | P/N: PAN-PA-500 |
Details | |
Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year |
General | |
Full Contract Period | 1 year |
Location | Shipment |
Response Time | Next business day |
Service Included | Advance parts replacement |