Product Id: 21531630
Description: nGenius Service Delivery Manager - License - 1 enterprise - Win
Mfr Part #: 9502-ENT
The nGenius Service Delivery Manager delivers real-time alarming, event notification and advanced analytics that address the challenges operators have in managing subscribers, services and networks in today's complex IP multi-service networks.
The nGenius Service Delivery Manager enables mobile and fixed-line operators to move away from an inefficient, reactive service management strategy to a proactive and predictive approach specifically designed for modern IP networks. nGenius Service Delivery Manager has easy-to-use, comprehensive views of core-to-access service health through KPIs on individual applications or protocols and on user defined combined KPIs that can aggregate performance on multiple applications and service enablers that make up an core-to-access service. nGenius Service Delivery Manager generates, in real-time, early warning notifications of impending performance problems, automates the detection of anomalous service behavior and provides actionable context for faster, more accurate problem diagnosis and isolation.
nGenius Service Delivery Manager utilizes a patented, statistical behavior modeling and anomaly detection of the packet data. The advanced analytic engine automates the identification of traffic anomalies to indicate potential threats to service delivery health. The early-warning, predictive capabilities of nGenius Service Delivery Manager provide metrics and alerts to identify and resolve problems before they escalate into large-scale issues that impact user experience.
- Combines alerting and alarming on multiple service enablers and protocols with customizable KPIs enabling operators
- Automates detection of service-affecting issues
- Provides powerful, at-a-glance visualization and correlation of network and service health from the data center to core to access
- Enables proactive management of new device and new service implementation
- Enables proactive detection of service impact from network rearrangements and backhaul migration
- Proactive monitors all related service delivery elements
- Provides powerful early warning of performance degradation for proactive subscriber, service, and network management
- Automatically identifies anomalous behavior with actionable alarms
- Enhances operational efficiencies and productivity
- Unified, end-to-end service delivery management
The nGenius Service Delivery Manager provides unified visibility into end-to-end service delivery in context with how services are delivered and consumed to effectively manage user experience. The nGenius Service Delivery Manager leverages a contextual services hierarchy definition that aligns with how services are managed and delivered within an operator, allowing system users to manage those services of interest to them. The nGenius Service Delivery Manager provides a comprehensive display of the health of critical applications and services for quick and easy assessment of problem areas by service and operating area. The service status dashboard allows network, data center, and application and operation managers to easily monitor all related application services from a common vantage point and to quickly assess when an application service is experiencing performance problems.
- Early-warning analytics
nGenius Service Delivery Manager contains an analytics engine that provides early warning of emerging problems. This predictive, statistical modeling tool automatically generates, monitors and continuously updates performance baselines, identifies abnormal changes in network and application behavior, and alerts on this information to address most problems before users are impacted and call in to report problems. Comparing current network and application activities to its historical models, the analytics engine within nGenius Service Delivery Manager can detect - in real time - rising and falling patterns. The analytics engine and statistical modeling functionality alleviates the need to consistently review and update static thresholds by capturing the dynamic traffic patterns of the specific services and recognizing when deviations occur from normal operation.
- Intelligent, actionable alerting
Once anomalous behavior is detected or a KPI threshold is exceeded, nGenius Service Delivery Manager generates an alert that contains detailed root cause evidence. The evidentiary details include time, monitored interface/circuit, severity, and a description of the applications and the cause of the alert. Graphical chart views summarize the information captured when an alarm was triggered. A user can further click on the graphs to drill down into nGenius Performance Manager for additional interactive troubleshooting views. The alert browser provides a tabular view of all events, and extensive filtering capabilities can further isolate specific events down to a specific time and date range, alarm type or descriptive phrase. Related incidences are grouped together into a cascading alert, which minimizing the numbers of alarms users have to investigate. Because the nGenius Service Delivery Manager automated behavior analysis alerts are based on sophisticated, statistical modeling and not a static threshold, it produces fewer, more meaningful alerts, allowing operations groups to spend more time focusing on higher value activities rather than chasing false positives.
- Threat detection
The nGenius Service Delivery Manager delivers a complementary solution to existing signature-based security solutions by providing an extra layer of visibility to potential threats. nGenius Service Delivery Manager leverages the automated behavior engine and policy definitions to recognize and alert on emerging issues and blended threats, pinpointing those that have infiltrated past signature-based solutions thus minimizing risk and the impact that these threats have on service delivery. The nGenius Service Delivery Manager can also identify newly introduced application servers or changes in known server behavior providing insight into network changes. The nGenius Service Delivery Manager can further providing protect user experience with the ability to define custom policy definitions, identifying restricted applications on a sub-net or unauthorized access to a subnet or server.
- Improved operational efficiency and personnel effectiveness
The nGenius Service Delivery Manager provides actionable information in a manner that enables faster, more efficient triage of anomalous conditions by a broader audience by intelligently exposing in an intuitive manner the problems identified through deep packet capture and analysis. With more intelligent presentation of contextual and evidentiary information along with visualization of the problems associated with a specific service at a regional or business unit level, users can quickly determine the root cause without having to perform deep dive analysis of packets. At the same time, packet-level information is readily available for those organizations working on problems that need that degree of detail.