Product Id: 20875279
Description: Cisco Unity Express Interactive Voice Response - License - 2 IVR sessions
Mfr Part #: FL-CUE-IVR-2=
Cisco Unity Express Interactive Voice Response (IVR) allows a telephone caller to select options from a voice menu and otherwise interact with the system. After the system plays a prerecorded voice prompt, the caller presses a number on a telephone keypad to select an option.
The Cisco Unity Express IVR applications work with Cisco Unified Communications Manager Express or Cisco Unified Communications Manager to provide small- and medium-sized companies the ability to enable callers to run queries to gather information from a customer database and to control the information stored in the database, confirm orders placed using the IVR application by sending outgoing e-mails or faxes from within the IVR application, and use incoming HTTP request-based trigger applications to initiate IVR applications to send an e-mail, fax, or phone call notification that an order has been filled and shipped.
- IVR Auto Attendant integration
- Enterprise and SMB Database integration
- IVR Web application deployment
- Outbound e-mail notification support
- Outbound fax notification support
- Cisco Unity Express Script Editor IVR support
- Real-time reporting