Product Id: 20808646
Description: Brocade Essential Direct Support Return to Factory - Extended service agreement (renewal) - parts and labor - 1 year - carry-in - repair time: 5 business days - for ServerIron ADX 1000, 1000-SSL
Mfr Part #: SIADX1-SVL-RRTF-1
Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.
Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.
Available worldwide, Return to Factory support provides 24 x 7 telephone support and electronic access to software updates, plus no-charge return-to-factory hardware repair. The repaired or replacement unit is shipped within five business days after the day the failed unit is received.
- Streamline problem resolution and increase system availability with direct access to Brocade Support resources
- Simplify maintenance with a single support contact for all Brocade Storage Area Network (SAN) and IP hardware and software