Product Id: 20795735
Description: Brocade Essential Direct Support 4-Hour Onsite - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: 4 h - for FastIron SX 1600
Mfr Part #: FI-SX16-SVL-R4OS-1
Brocade thoroughly understands the advanced level of technical support required for maintaining large networked storage environments. Brocade has the expertise to help ensure maximum availability of mission-critical Storage Area Network (SAN), Channel Extension, and File Area Network (FAN) resources in these complex, multi-vendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers.
Through Brocade Direct Support, customers have a single support contact for all Brocade hardware and software, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.
- Streamline problem resolution and increase system availability with direct access to Brocade support experts and resources
- Simplify SAN, channel extension, and FAN maintenance with a single support contact for all Brocade hardware and software
- Optimize performance with proactive communications from dedicated Brocade Support account managers, with the premier level of support
- Maximize investments through quarterly support reviews that help increase efficiency and uptime