Product Id: 20408427
Description: HP Care Pack Next Business Day Exchange with Enhanced Phone Support and Accidental Damage Protection - Extended service agreement - replacement - 3 years - shipment - response time: NBD - for Officejet 100, 150 Mobile L511a, 200, 250 Mobile, 252 Mobile, H470, H470b, H470wbt
Mfr Part #: UQ215E
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
- Standard coverage window
- Next-business-day hardware exchange
- Access to electronic support information and services
- Remote problem diagnosis and technical telephone support
- Enhanced technical phone support for your business
When experiencing an issue with an HP product, customers call the dedicated HP Care Pack toll-free number to quickly connect to a highly experienced HP technician based in North America. Service is available from 6 am to 12 am Mountain time, (Monday - Friday), excluding holidays.
- Next business day Priority AM (10:30 am) hardware exchange
If the issue cannot be resolved remotely, HP will replace the nonfunctioning product with a new or equivalent-to-new one.
- Enhanced service features begin on the date of hardware purchase and are provided for the entire 3 years of coverage
If your product is replaced, the contract is transferred to the replacement product for the remainder of the 3 years of coverage.
- Accidental Damage Protection
Protects your covered hardware product from an unexpected incident. Covered accidents include non-intentional liquid spills in or on the product, drops, falls, collisions and electrical surge.