Product Id: 20408421
Description: HP Care Pack Next Business Day Exchange with Enhanced Phone Support - Extended service agreement - replacement - 3 years - shipment - response time: NBD - for Officejet 2620, 56XX, 68XX, 7110; Officejet Pro 6830, 69XX, 8610, 8710
Mfr Part #: UQ207E
HP Hardware Support Next Day Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and for which customers may easily restore data from their backup files, HP Next Day Exchange Service is a cost-efficient but still convenient alternative to onsite support. HP Hardware Support Next Day Exchange Service provides a replacement product or part to be delivered free of freight charges to your location within the next business day. Replacement products or parts are new or functionally equivalent to new in performance.
- Remote problem diagnosis and technical telephone support
- Next-business-day hardware exchange
- Standard coverage window
- Access to electronic support information and services
- Enhanced technical phone support for your business
When experiencing an issue with an HP product, customers call the dedicated HP Care Pack toll-free number to quickly connect to a highly experienced HP technician based in North America. Service is available from 6 am to 12 am Mountain time, (Monday - Friday), excluding holidays.
- Next business day Priority AM (10:30 am) hardware exchange
If the issue cannot be resolved remotely, HP will replace the nonfunctioning product with a new or equivalent-to-new one.
- Enhanced service features begin on the date of hardware purchase and are provided for the entire 3 years of coverage
If your product is replaced, the contract is transferred to the replacement product for the remainder of the 3 years of coverage.