Product Id: 19186807
Description: Fluke Networks Gold Support - Extended service agreement - parts and labor - 1 year - for CableIQ Copper and Fiber Technician's Kit, Gigabit Service Kit, Service Kit
Mfr Part #: GLD-CIQ
Gold Support for your CableIQ Qualification Tester allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your CableIQ Qualification Tester?
Repairs and loaner equipment - If your CableIQ should fail, Fluke Networks will deliver a loaner unit via next business day delivery to keep you up and running. Fluke Networks will repair your CableIQ and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to the world-class Technical Assistance Center (TAC), direct access only available to Gold Members. The centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your CableIQ and understand the results you are seeing.
Accessory Replacement - Some accessories are essential to your CableIQ. The normal warranty on accessories is 90 days, but parts and accessories that shipped with your tester will be replaced free of charge with Gold Support once qualified as defective by the technical assistance center.
Unlimited access to the Knowledge Base - You'll have an open door to valuable proprietary information Fluke Networks has gathered from helping customers over the years. It also includes helpful technical articles written by the experts.
Member Only promotions - Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your CableIQ Qualification Tester with Gold Support Services.
- Software and firmware upgrades---Your product will never be out of date. You'll receive access to all software upgrades via "My Account", giving you the latest functionality, improving technical efficiency and troubleshooting. Upgrades also include Management Information Base (MIB) library updates for applicable products.
- Unlimited 24x7 technical support---Extended the expertise of your staff. Gold support includes priority access to our world class technical assistance center (TAC) via members-only phone numbers. Our centers in Eindhoven (NL) and Seattle, WA (USA) employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions.
- Unlimited access to Fluke Networks Knowledge Base---You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
- Members-Only promotions---Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
- Training opportunities---As a Gold Support Member, you have access to our growing library of online training materials, including on-demand training videos and webcasts via MyAccount at www.flukenetworks.com/myaccount.