Dialogic Pro Services Standard Per Unit Plan - extended service agreement - 1 year - shipment

Category: Computer hardware maintenance or support
  $5,700.00
 
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Product Id: 19165030

Description: Dialogic Pro Services Standard Per Unit Plan - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD

Mfr Part #: S01-001

Per unit plans harness Dialogic's expertise to help ensure a specific level of availability and performance for Dialogic products. These plans are registered at the time of purchase and provide service coverage for specific Dialogic product units.
Key Points
  • Eight business-hour response time for telephone and email support requests for hardware defect determination
  • Advance replacement of hardware shipped next business day
  • Ability to extend warranty on hardware products
  • Online problem submission direct to Dialogic
  • Access to specific software maintenance releases, implemented in conjunction with the application provider