Product Id: 18391591
Description: Polycom Premier Plus - Extended service agreement - parts and labor - 3 years - on-site - business hours - response time: NBD - for HDX 7000, 7001, 7001 XL, 7001 XLP, 7002, 7002 XL, 7002 XLP
Mfr Part #: 4870-00408-338
Optimize your collaboration environment to deliver the most benefit to your business. As a Polycom support customer, you have access to the world's foremost conferencing and collaboration support experts to provide fast, accurate solutions to operational problems. The Premier Family of Support Services delivers consistent, high quality support across all Polycom product lines.
The Premier Plus Support includes unlimited telephone technical support throughout your workday; advance parts replacement, software updates, software upgrades, on-site response by a customer service engineer, on-line support, test facility.
- Designed for customers who need a higher level of support to manage their business
- Focused on failure prevention, rapid resolution and technical responsiveness
- Includes all features included in Premier Support, plus on-site response by a Product Support Specialist within 24 hours to personally remedy any unresolved problem (or next business day)