Product Id: 18391250
Description: Polycom Partner Premier - Extended service agreement - parts - 1 year - shipment - for SoundStation 2W; SoundStation2; SoundStation2W; VoiceStation 300, 500
Mfr Part #: 4870-00040-160
The Premier support offering was created for customers who need responsive, high system availability, and outstanding responsiveness to technical issues. The Premier support offering includes the following support features: Unlimited Telephone Technical Support throughout your workday - access to Polycom's technical support hotline during local business hours, Monday through Friday (excluding holidays); Advance Parts Replacement - full replacement of all covered failed components shipped for next business day delivery, customs delays may affect actual delivery time in certain regions; Software Updates - updates upon release to correct any software errors that prevent the system from performing to published specifications, as required; Software Upgrades - major feature and functionality releases, upgrades are available upon release; On-line Support - access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions; and Test Facility - face-to-face testing can be scheduled during local business hours (except holidays) with Polycom's technical support engineers, or take advantage of around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.